Meet The Team
Faye has a deep understanding of client care, coming from a sales and managerial background. Her contribution to James Hearing; the business name being her concept taken from her family roots, has expanded over 15 years. Working alongside the best audiologists, and educated in audiology care by her late husband Lee, has given Faye the determination to continue the reputation as one of the top leading Hearing Specialists in Oxfordshire.
Faye says, “Hearing shouldn’t have to be a struggle. You should be enjoying a night out with friends or a family gathering around the table, not struggling to stay in the conversation and getting stressed because you can’t hear.” James Hearing has a huge database of loyal clients, and Faye believes it is a privilege to repay that loyalty with a commitment to excellent service and offering the best leading products to all who come under her care.
When not working, Faye enjoys weekend spa treats, catching up with friends over a decent gastro-pub meal by an open fire, and pouring over a good book!
Stephanie has been lucky enough to have travelled extensively, before returning to the UK and settling in the countryside just outside of Oxfordshire.
Having run her own family business for a number of years it was a nice transition to join James Hearing. “It’s a family business where she can truly invest in family values and in the growth and expansion of a well-established company”.
Stephanie spends much of her time with her young family, either walking in the woods or spending time paddle-boarding on the river in the summer months. “I love being outdoors”, says Stephanie, “and have spent much time by the coast in Cornwall and Norfolk”. Windy walks on the beach followed by open fires and good company in the pub, Stephanie could not think of a more inviting way to spend her days.
JASON SMALLEY BSC RCCP
Jason has over 10 years post qualification experience in the Electrophysiological Assessment of hearing, particularly CERA and ABR. Jason is fully qualified and highly recommended in Medico-Legal cases and reports for Noise Induced Hearing Loss (NIHL) claims. He works closely with James Hearing and solicitors who instruct in both defendant or claimant cases. High standards are again emphasised when he carries out audiograms and hearing loss assessments/reports to the standard defined by the British Society of Audiology (BSA). Jason is a current member of the BSA Professional Practice Group and Electrophysiology Special Interest Group, and is also involved in the production of the UKs Audiology Guidance and Recommended Procedures.
When not in the clinic, Jason is happily married (note pic!) with a 7 year old and two cockapoos whom he keeps on their toes. He is often found going out for long walks and also enjoying ice creams at the local parlour… regardless of the British weather!
WAHEED YOUSEF RHAD, BSC, HONS.
Waheed’s career has expanded over 10 years, across both the NHS and private sector. He started his Audiology career at Aston University, Birmingham and trained at South Warwickshire NHS Trust and University Hospitals Birmingham. His field of expert covers all areas in complex audiology work including adult and children assessment, tinnitus assessments & rehabilitation, cochlear and Baha training. Waheed is also proud to be part of the named BAA Team of the Year at the BAA Awards 2020.
Waheed joined James Hearing in 2015. As our Senior Audiologist, Waheed is experienced in fitting a wide range of digital and specialist hearing aids from leading manufacturers. Waheed thoroughly enjoys the ever-changing market in the private sector of new technology advances, by regularly attending launch events of products and services. In 2016, Waheed undertook a successful training program with the British Tinnitus Association and trained to be a Tinnitus Advisor. As our most experienced Audiologist, Waheed is fully trained in Microsuction; using the proven and tested ear wax removal system from simple to complex cases. We are proud to recommend this valued team member for Medico-Legal NIHL claims, by working closely with solicitors in carrying out audiograms and hearing loss assessments/reports to the standard defined by the British Society of Audiology (BSA).
In his spare time, Waheed spends time with his young family, enjoys walks and sight-seeing with keen interest in landscapes, reading, cooking and sports. He is a big fan of motor racing, especially Formula One and supports his local premier league team Aston Villa!
Although registered as a clinical scientist, Stuart is lead audiologist in paediatrics, from newborn to translation, and has been doing this solely since 2012. Prior to that he has been engaged in a range of roles from being head of audiology in North West London to dispensing hearing aids and hearing care in the private sector since 1997. Stuart has studied extensively since taking an interest in hearing care, by acquiring an MBA at Exeter University, BTEC MPPM in 2002, becoming a member of the HAC; to present day where he is a doctoral student in HSST (Higher Specialist Scientist Training) a workplace-based training programme supported by an underpinning doctoral-level academic programme. Stuart has given multiple conference presentations, published papers and has been an expert witness on two legal cases.
When not working Stuart spends much loved family time with his two boys, walking the dog on the moors or taking long strolls on the beach, local to where he lives. He says football is another pastime, by playing along with his pals; he says, “nothing too serious, just a group of school dads burning off steam!”
Nigel joined James Hearing in October 2020 and is principally responsible on a part time basis for the administration of the Micro Suction appointments within James Hearing, this involves controlling the telephone and email enquiries, the booking of appointments and dealing with any appropriate correspondence.
Alongside this role he is an Independent Travel Agent with over 25 years of experience in this customer focused industry. When not at his desk you will probably find him either in the kitchen where he loves to cook or on some far-flung beach reading a book relaxing in the sun.