Here's what a few of our happy customers had to say about us.
"I have found James Hearing has provided a caring & effectively efficient service over many years that were always suited to my personal needs. I can therefore highly recommend James Hearing to those wishing to avail themselves of their always expert service."
Could not recommend them any higher
"I have been a customer of James Hearing for many years. The service, advice, care and consideration shown has always been excellent. I could not recommend them any higher. Audiologist Waheed, has been exceptionally helpful recently. My current hearing aids, synched as they are to my iPhone, are beyond praise."
I now hear the TV
"I am delighted to give some feedback on your service. I started with a home visit from Sadia. This led on to several visits where she patiently worked diligently to to accommodate my wishes and needs. Another visit from Waheed when Sadia was indisposed and between them they found a solution. I now hear the TV without headphones and can carry on a conversation without lip reading. My family are very pleased."
Speedy & Helpful
"Something every hearing aid user appreciates is quick and cheerful service when something goes wrong. Recently one of my aids shut down suddenly leaving me extremely deaf. The speedy and helpful way in which James Hearing, and Faye James in particular, dealt with my problem was most impressive. I am extremely grateful."
My 91 year old mother is hard of hearing and to be honest the main reason for choosing James Hearing was their ‘link up’ with Spire Hospital Solihull.
As it turned out due to the pandemic this clinic is temporarily closed. However, Nigel explained that they would happily come and see mum at home, if she was comfortable with this.
It was arranged for Waheed to come and see Mum as he was particularly trained in dealing with patients who suffered with tinnitus. Waheed turned up on time and explained everything to mum so she could understand exactly what was going on. His ‘bed side manner’ was superb and mum felt very much at ease with him.
Waheed spent quite a while checking mum‘s hearing, including her ability to hear the tv before making his recommendation.
Mum now has her hearing aid and can hear well, no more tv on full blast and I do not have to shout at her to make myself heard!
James Hearing have been fantastic to deal with, from Nigel booking the initial appointment, Waheed sorting out my mum’s hearing, to Stephanie in the office when I had a query about payment.
This company has shown me that great customer service does exist. They only recommend what is required, there is no hard sell and no pressure for payment until you are satisfied that the hearing aids work.
Well done and thank you.
My Grateful Thanks
"Mr James, I attended your practice rooms at the recommendation of a trusted friend – and you have given me my life back. It feels extraordinary after years of wearisome frustration to rejoin the world with confidence. The exemplary kindness of your team is a rare quality indeed!"
We finally got some answers to our little boys hearing
"I just wanted to say a big thank you to your team today we finally got some answers to our little boys hearing it was the best money I have spent. I left your place and cried with happiness that my child has glue ear and nothing else probably wrong with him. Your team is amazing and the lady that spent the time reading and playing with my little boy was amazing to watch and the time spent in the room."
"Hearing loss is such a troubling thing, or i should say was a troubling thing. I am most grateful to the team at James Hearing, Oxford for their advice and in the great manner they dealt with my concerns. I had tried other companies but felt they were just after my money but it was different with Mr James. I would strongly recommend that anyone considering purchasing a hearing aid should consult Oxford Hearing Services – I am thrilled with mine! and my family have noticed the difference as well, I’m back to my old and vibrant self!"
We are so happy..
“As a parent of a child with a severe to moderate hearing loss you go through many changes.. First dealing with the initial diagnosis and then gradually moving into education and dealing with difficult emotions and feelings that arise as part of becoming a young adolescent with a hearing loss. For Ethan discovering that he could have excellent quality of sound with a more discreet looking aid has helped him in many ways. Of course every child is different but Ethan was not happy with how his old aids looked visually. He has now got short hair, which he has always wanted! He has grown in confidence and we are so happy that Ethan feels more confident about his hearing loss and about being a hearing aid wearer”
I should like to express my sincere thanks and appreciation to James Hearing for their exemplary service; above all their infinite patience and understanding of my specific hearing issues.
It was such a relief to have an audiologist who was willing to listen!! That is not intended to be a pun although it might appear to be so! I had an unfortunate experience with a well-known Company who had aids made that were far too large; indeed dropped out many times, one of which was in a basin full of water. After almost two years, that company condescended to refund my huge outlay. However, the point is not to complain but to say I am so very, very pleased to have re-established my link with James Hearing and would like to compliment them on superb customer care: from my perspective their patience personified that includes all the staff with whom I have been in contact. From Faye (the Director?????) Stephanie and the excellent Waheed who keeps his promise to follow-up where necessary.
Thank you all so very much indeed.
We gained great peace of mind…
“Thank you so much for your help with my son’s hearing issues. Our audiologist was friendly and professional, had a wonderful manner with and put us at ease during the tests. He explained everything to us extremely clearly, and we gained great peace of mind – priceless with a baby. As a result we can now go to Asees’ NHS appointment next week, with a good understanding of what to expect and a knowledge of the procedures that will be carried out. A very positive experience indeed. So, thank you very much!”
Your audiologist is brilliant
“Your audiologist is brilliant, out of the 4 audiologists my son has seen, he was able to engage and make the hearing test fun for him! I am more confident in the results achieved!”
"The James Hearing team have been very helpful in setting up my new aids. Appointments to suit me were easy to book and when I had a problem pairing my aid with my phone I was able to get speedy advice and contact information to fix it. I'd highly recommend their service."
"I was immensely impressed with the service you provided via Jessica at your Newport office and especially via your audiologist Mike Lynch who was unfailingly courteous and helpful."
You seem to have endless patience
“We have been very impressed with your customer service ever since our first contact with you. You seem to have endless patience when dealing with us. This coupled with the obvious knowledge and expertise you have makes every visit to your clinic a pleasure”
"The quality of service at James Hearing Limited is of the highest professional order and I have recommended many friends and acquaintances to see Lee and his staff. This new hearing aid is remarkable! It has transformed my life! Thankyou so much for you EXPERT care and attention."
Congratulations to James Hearing
Thank you so much for all of your help, Lee James provides the best hearing aids at very competitive prices, I am so glad I can hear again"